Refund, Return & Cancellation Policy

Our standard one-page website design service costs $497, plus applicable taxes.

Before work begins: If you cancel your project before I Know It Studios has started any work specifically for your project, you may request a full refund of the website design fee.

After work begins: Once work begins, refunds are not guaranteed. If you cancel before completion, we will review the work performed and any nonrecoverable costs incurred. Any refund will be determined based on the portion of the project not yet completed, subject to your signed service agreement and applicable law.

After final approval: Once you approve the completed website for launch, the website design fee is non-refundable, except where required by law or expressly provided in your service agreement.

Our standard package includes up to two rounds of revisions. We encourage clients to use these revisions to address design or content concerns before approving the website.

Our Website Care & Hosting service costs $40 per month, plus applicable taxes.

When purchased with our website design package, the subscription includes an initial 30-day period during which no monthly hosting fee is charged.

The first $40 subscription payment is automatically scheduled for 30 calendar days after checkout. Subsequent payments occur monthly until canceled.

The subscription billing date is based on the original checkout date, not the website launch date, unless we agree otherwise in writing.

You may cancel your Website Care & Hosting subscription at any time.

To cancel, contact us using the options below or use the Stripe customer portal if a cancellation option is available.

Cancellation prevents future subscription renewals after the cancellation becomes effective. To avoid your next charge, submit your cancellation before the next scheduled billing date.

There is no cancellation penalty.

Monthly fees already charged are generally non-refundable once the applicable billing period has begun, except where required by law, where services were not provided as agreed, or where I Know It Studios agrees to issue a refund.

Cancellation does not automatically refund the separate $497 website design fee.

When you cancel Website Care & Hosting, I Know It Studios will no longer be responsible for providing ongoing hosting, website maintenance, updates, or technical support after the service ends.

Your website may become unavailable if alternative hosting has not been arranged.

You remain the owner of your business name, domain name, and client-provided content, subject to your service agreement.

If you would like to move your website to another provider, we can discuss available transfer options. Website migrations may require additional technical work and may be subject to a separately agreed $250 migration assistance fee.

There is no fee simply to cancel your subscription or to obtain access to client-owned materials. Third-party hosting platforms may limit which website features, files, or services can be transferred.

Additional website pages, revisions beyond the included rounds, Google Business Profile services, consulting, and other custom services may have separate pricing and refund terms.

These terms will be communicated before the additional work begins.

If a service is canceled after work begins, any refund will depend on the work completed, expenses incurred, applicable agreement, and applicable law.

We provide digital and professional services rather than physical products.

Therefore, physical returns and product exchanges do not apply.

If you believe you were charged incorrectly or charged more than once, please contact us.

We will review the transaction and correct verified billing errors, including issuing any refund due.

Approved refunds will generally be issued to the original payment method through Stripe. Processing times depend on the payment provider and issuing bank.

To request a refund or cancel a service, contact I Know It Studios using the options below.

Please include your business name, email address used at checkout, the service purchased, and a brief explanation of your request.

We aim to respond within three business days.

We may update this policy periodically.

Changes will be posted on our website. Material changes affecting an existing service agreement or subscription will be handled according to the applicable agreement and law.

This policy should be read together with your signed Website Design Agreement and any applicable Hosting & Maintenance Terms.

Nothing in this policy limits or waives rights or remedies that cannot legally be excluded.

If a signed agreement contains different refund or cancellation provisions, those provisions will govern to the extent permitted by applicable law.